SadaIQKnow where capacity, pipeline and delivery stand
Utilisation, bookings, service levels and satisfaction sit side by side, each with one definition and one owner.
Balancing the work you sold with the work you can deliver
Pipeline views feed capacity planning, and delivery metrics feed SLA tracking, all from the same governed layer. Leaders compare what is booked against who is available without reconciling spreadsheets first.
- Partners sell work that delivery leads cannot staff, because pipeline and capacity live in separate spreadsheets.
- Pipeline, timesheet and ticket sources feed shared definitions for bookings, utilisation, SLA performance and satisfaction.
- A single view that sets booked work against available capacity, with service-level and satisfaction trends next to it.
- Create an account and connect your pipeline source.
A chart for this industry
A synthetic example of a question common in this industry.
Request intensity by day and time band
On which day and in which band do requests crowd together?
Colour intensity shows request density in each cell and the value is written inside it; the peaks fall in the morning and evening on weekdays and ease at the weekend. Show table
Request intensity by day and time band Night Morning Noon Afternoon Evening Late night Mon 18 requests 60 requests 53 requests 22 requests 63 requests 21 requests Tue 26 requests 68 requests 57 requests 24 requests 69 requests 22 requests Wed 22 requests 67 requests 50 requests 32 requests 63 requests 28 requests Thu 18 requests 66 requests 53 requests 23 requests 65 requests 18 requests Fri 26 requests 64 requests 53 requests 28 requests 73 requests 25 requests Sat 19 requests 42 requests 36 requests 24 requests 38 requests 20 requests Sun 15 requests 48 requests 32 requests 12 requests 41 requests 22 requests